JetBlue Website Review & Ratings + JetBlue Coupons
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JetBlue Website Review & Ratings + JetBlue Coupons

JetBlue: Products & Services

JetBlue is an airline company that flies mainly in the United States and the Caribbean. JetBlue Flies as far north as Anchorage, Alaska and as far south as Lima, Peru. Their website has a great deal of information for travelers and you can accomplish the following tasks on their website:

  • You can book a flight directly from their website.
  • Book a hotel.
  • Book a car.
  • Book a cruise.
  • Manage your flight.
  • Check the status of a flight.
  • Check in online.

With each JetBlue flight, you will have the following features:

  • 36 channels from DirectTV at each seat.
  • Sirius XM satellite radio.
  • At this time, they are waiting for FCC approval of inflight Wi-Fi service.
JetBlue: Company Background

JetBlue was founded by David Neeleman, who in February 1999 announced plans for a new airline, originally called New Air. In December 1999, they took delivery of their first jet, which was an Airbus A320. JetBlue had its inaugural flight on February 11, 2000 between New York City and Fort Lauderdale, Florida. By the end of the year, they flew their one millionth customer and reported $100 million in revenue. Today, JetBlue has partnerships with other airlines flying passengers globally. They are listed on the NASDAQ stock exchange with the symbol JBLU. 

JetBlue: Customer Feedback & Reviews

For the most part, JetBlue has very good customer feedback. The main complaints were about problems with customer service at Newark and JFK airports. gives JetBlue 4 out of 5 stars with the following customer comments.

  • "I am in love with this airline. I have flown them all and this is the package deal. The people are always helpful and friendly and any inconvenience is immediately followed up with apologies and attempts at minimizing the pain factor. I LOVE the free TV. My kids are glued to it and ground delays are a breeze. You can have as many snacks and drinks as you want, no questions asked…" - Phil M.
  • "JetBlue has also made for happy flying for me. The whole process is simple, reliable, comfortable, friendly and generally pleasant. The staff is very courteous and does their best to mimics southwest's comedic 'fun-flying' style. The planes have screens with free TV & radio. They actually still give SNACKS even on short flights (SF to LA which is less than 45minutes!) unlike some major airlines…" - Angela K.
  • "Free snacks. Flights rarely delayed. Crew is always polite and friendly. I love JetBlue. I've flown many airlines and JetBlue is most consistently the best. I've had a JetBlue American Express card for the past few years and I've racked up enough points to take a free round trip anywhere in the world. Pretty excited to use that whenever I can get the time off of work. They also give you a free drink when you show your card on the flight!" - Steven K.
JetBlue: Business Credibility & Trustworthiness

JetBlue is a member of the Utah Better Business Bureau with a B+ rating. JetBlue is involved in numerous charitable programs that include:

  • Soar with Reading is a program that encourages children to read more books.
  • First Book is an organization that provides access to new books for children.
  • KaBOOM and JetBlue have partnered to build playgrounds for children.
  • Points of Light.
JetBlue: Website Popularity & Google Ranking

JetBlue has the following internet rankings.

  • shows them with a traffic ranking of #541 in the United States and a worldwide traffic ranking of #2,688 with 6,109 sites linking in. Visitors to their website spend an average of 6.28 minutes on the site per day.
  • Their Google Page rank is 7/10.
  • According to, JetBlue averages 3,660,390 unique visitors to their website per month (US data only).
JetBlue: Social Media Presence

You can follow JetBlue on their social media pages.

  • JetBlue has a good Facebook page with photos, discounts announced and JetBlue employees answering customer's questions. Their Facebook page has 780,615 Likes.
  • They are on Twitter @JetBlue with interesting tweets and contest announcements. They are followed by 1,741,358 people and they have tweeted 101,987 messages.
  • JetBlue has a YouTube page with videos about different destinations.
  • You can go to their Blue Tales Blog and read about JetBlu.
JetBlue: Website Security & Safety

JetBlue has taken the following security measures to ensure safe transactions on their website.

  • JetBlue uses the https secure internet connection throughout their website.
  • According to the Google Safe Browsing tool, they are not a suspicious website. Of the 24 pages Google tested during the last 90 days, 0 pages resulted in malicious files or software being downloaded.
JetBlue: Pricing & Packages

JetBlue airfares are comparable with other airlines. Comparing airfares can be difficult considering airfares vary with different departure times and airfares change quickly from day to day. The following price comparisons compare the cheapest airfare for one adult, one way nonstop flights.

Denver to Boston

  • JetBlue: $410 ($366 overnight flight)
  • Southwest Airlines: Wanna Get Away costs $299 and Anytime costs $491.
  • United Airlines: Economy costs $413.

New York City to Los Angeles

  • JetBlue: $543
  • Southwest Airlines does not have a non-stop flight, only 1-stop flights with the cheapest being $596.
  • United Airlines: $536
JetBlue: Shipping Rates & Policies

You can print out your boarding pass on the JetBlue website. You will sign in using your confirmation number or your TrueBlue number, and then get your boarding pass. Once you sign in, you can select or change your seats, view your itinerary and change or cancel a flight. You can check in online up to 24 hours in advance, but no less than 90 minutes prior to your departure time. 

JetBlue: Payment Methods Accepted

JetBlue will accept the following credit cards and debit cards.

  • Visa
  • MasterCard
  • Discover Card
  • American Express
  • Diners Club
  • UATP

JetBlue will also accept Cash, Travelers Checks, Western Union, PayPal and Bill Me Later. You cannot use two credit cards as payment online. JetBlue will no longer accept checks or money orders at their airport ticket counters. Travelers checks are treated as cash and are accepted. For more information, please see their Help page

JetBlue: Returns, Refunds & Exchange Policy

Airlines can have many different types of refunds depending on the circumstances. JetBlue has what they call their Customer Bills Of Rights which will give you credit for a variety of conditions. A small example includes the following:

Departure Delay Time:

  • If there is a 1.5 to 1 hour and 59 minutes delay time, you will get $25 credit.
  • A delay of 6 hours or more, you will get a roundtrip (or one-way trip doubled) credit less taxes and fees.

Onboard Ground Delay on Departure:

  • If there is a 3 hour to a 3 hour and 59 minute delay, you will get a $50 credit.
  • A delay of 5 or more hours and you will get a roundtrip (or one-way trip doubled) credit less taxes and fees.

JetBlue has many credit refunds. You can read all of them on their Bill Of Rights page

JetBlue: Product images & screenshots
JetBlue Coupons
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